FAQ

Frequently Asked Questions (FAQ)

  1. What is My Forevermate™?

My Forevermate™ is a couples' gift shop and beyond, dedicated to providing heartfelt and meaningful gifts to celebrate enduring love and genuine connections.

  1. Who are Jemmie and Edward?

Jemmie and Edward are the founders of My Forevermate™, whose deep devotion to each other and belief in enduring love inspired the creation of the store.

  1. What kind of products does My Forevermate™ offer?

We offer a curated collection of enchanting keepsakes, personalized mementos, and thoughtful gifts designed to celebrate the essence of true love and the joy of shared experiences.

  1. How can I place an order?

You can place an order directly through our online store at www.myforevermate.com. Simply browse our collection, select the items you love, and proceed to checkout to complete your purchase.

  1. Can I personalize the gifts?

Yes, many of our products can be personalized to add a unique touch, making your gift even more special.

  1. What are the shipping options?

We offer standard and expedited shipping options to ensure your gifts reach you in a timely manner. For more details, please refer to our shipping policy on our website or contact our customer service team.

  1. What is your return and exchange policy?

We want you to be thrilled with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Please refer to our returns policy on our website for more information.

  1. How can I get in touch with customer service?

Our dedicated customer service team is available to assist you during our business hours. You can reach us via email at info@myforevermate.com.

  1. Do you offer gift wrapping services?

Yes, we offer complimentary gift wrapping to add an extra touch of elegance to your purchase.

  1. How can I share my love story with My Forevermate™?

We would love to hear your love story!

You can share it with us through email or social media, and we might feature it on our website to inspire others.

  1. Can I purchase a gift card for My Forevermate™?

Yes, we offer gift cards for those who want to share the joy of selecting their own special gift. You can purchase gift cards directly from our website in various denominations.

  1. Do you offer international shipping?

We currently offer shipping within the domestic United States. However, we are working on expanding our shipping options to include international destinations in the near future.

  1. Can I track my order?

Yes, on some products, once your order has been processed and shipped, you will receive a tracking number via email. This will allow you to monitor the status of your delivery.

  1. Are the products at My Forevermate™ environmentally friendly?

We are committed to sustainability and strive to source products that align with our values. Many of our items are made from eco-friendly materials, and we work with suppliers who prioritize environmental responsibility.

  1. How can I stay updated on new product releases and promotions?

You can stay informed about our latest products, promotions, and love stories by subscribing to our newsletter on our website. Additionally, you can follow us on social media to engage with the My Forevermate™ community.

  1. Do you offer custom or personalized gift options for special occasions?

Absolutely! We understand the importance of personalization for special occasions. Reach out to our customer service team, and we can discuss personalized options for your unique needs.

  1. Are the products at My Forevermate™ suitable for all kinds of couples, including LGBTQ+ couples?

Yes, our products are intentionally designed to celebrate love in all its forms and are suitable for all couples regardless of gender or orientation. Love is love, and we embrace and celebrate diversity.

  1. How can I request a specific product or provide feedback on the products or services?

We welcome your input and product requests. Please contact our customer service team, and we will do our best to accommodate your requests and consider your feedback for future offerings.

  1. Are there any opportunities to collaborate with My Forevermate™ for special events or partnerships?

We are always open to collaboration and partnerships. If you are interested in collaborating with My Forevermate™ for events, partnerships, or special projects, please reach out to our team to discuss potential opportunities.

  1. Can I visit a physical store location to see the products in person?

Currently, My Forevermate™ operates as an online store. However, we're always exploring opportunities to connect with our community in person. Stay tuned for any updates on potential physical store locations or pop-up events.